Refund policy

All Sales Are Final

Please review your order carefully before completing your purchase.

All purchases from Quie Collectibles are final. We do not accept returns or exchanges for unwanted items, changes of mind, or changes in the market value of a product.

Trading cards, sealed products, comics, and other collectibles may change in value after they are purchased. A change in price or market value does not qualify an order for a return, refund, exchange, or price adjustment.

Opened or unsealed products cannot be returned. Quie Collectibles cannot guarantee the cards, pulls, grades, or other contents found inside sealed trading card products.

These rules do not affect any rights you may have under applicable law.

Problems With Your Order

If we made a mistake with your order or your order arrives damaged, please contact us at mario@quiecollectibles.com as soon as possible.

This includes situations such as:

• You received the wrong item.
• An item is missing from your order.
• Your item was damaged during shipping.
• There is another problem with what you received.

Please keep the item, its original packaging, the shipping box, and all packing materials until we finish reviewing the issue.

We may ask for photos of the item, packaging, shipping box, shipping label, or other information that helps us understand what happened.

If we confirm there is a problem with your order, we will work with you on an appropriate solution. Depending on the situation and available inventory, this may include a replacement, refund, store credit, or another solution.

Changing or Canceling an Order

Please check your order carefully before submitting it. If you make a mistake or change your mind, contact us as quickly as possible.

We will try to stop the order if we can. However, we work to pack and ship orders quickly, so we cannot guarantee that a cancellation request will be approved.

Once an order has shipped, it cannot be canceled.

Some products may also be listed as No Cancellations, Final Sale, or similar. Any special cancellation rules will be shown on the product page.

Cancellation Fee

If we approve a cancellation, 10% of the amount being refunded will be kept as a cancellation fee. You will receive the remaining 90% as your refund.

This fee helps cover costs Quie Collectibles may still have from processing and reversing the original transaction.

We may choose to reduce or waive the cancellation fee depending on the situation.

The cancellation fee will not apply if Quie Collectibles cancels your order, or when the fee cannot be charged under applicable law.

How to Request a Cancellation

Email your cancellation request to mario@quiecollectibles.com as soon as possible.

Use this exact subject line:

CANCELLATION REQUEST – Order #[ORDER NUMBER]

Your request must:

• Be sent from the same email address used to place the order
• Include your full name
• Include your order number
• Clearly state that you want to cancel the order
• List the item or items you want canceled if you are only requesting a partial cancellation

We will email you to let you know whether your request was approved.

Your order is not canceled until you receive a cancellation confirmation from Quie Collectibles.

Refunds

Approved refunds will be sent to the original payment method used for the purchase.

Once we issue a refund, your bank, credit card company, or payment provider may need additional time to process it.

If a cancellation fee applies, 10% of the amount being refunded will be deducted before the refund is issued.

Original shipping charges are not refundable unless the refund is the result of an error by Quie Collectibles or a refund is required by law.

Product Condition

We do our best to accurately describe the condition of the products we sell.

Collectibles and sealed trading card products may sometimes have small factory or shipping imperfections, such as minor marks, dents, scratches, or imperfections in shrink wrap or packaging.

We will make reasonable efforts to disclose noticeable condition issues when we are aware of them.

If the condition of a specific item is especially important to you, please review the product description and available photos carefully before purchasing.

Preorders

Products sold as preorders may have additional rules listed on their product pages. Please review those rules before placing a preorder.

Release dates are estimates and may change. Manufacturers, distributors, carriers, or other circumstances outside of Quie Collectibles' control can cause delays.

A delayed release does not automatically qualify a preorder for cancellation unless otherwise stated on the product page or required by law.

If a manufacturer or distributor cancels a product and we are unable to fulfill your preorder, we will refund the affected amount.

International Orders

International purchases may be subject to different consumer protection laws depending on the customer's country or region.

Nothing in this policy is intended to take away rights that customers are legally entitled to in their country or region.

Where local law gives a customer return, cancellation, or refund rights that are different from this policy, those legal requirements will apply.

Contact Us

If you have a question about an order, cancellation, refund, or problem with a delivery, contact:

Quie Collectibles
mario@quiecollectibles.com

Please include your order number whenever contacting us about an existing order.