Shipping policy
ORDER PROCESSING
Orders for in-stock items are typically processed within 1–5 business days.
Business days do not include weekends or holidays. During new releases, sales, holidays, or other periods of high order volume, processing may take longer.
Preorders and other products with special shipping dates will include additional information on the product page.
You will receive an email with tracking information once your order has shipped.
HIGH-VALUE ORDER VERIFICATION
To help protect our customers and Quie Collectibles from fraud and unauthorized purchases, orders of $1,000 or more require additional verification before they can be shipped.
We may ask you to provide information to confirm your identity and order. This may include a photo of a valid government-issued photo ID.
Any information provided for verification will only be used to review the order and help prevent fraud.
If verification is requested, you must complete it within 48 hours of our request. Your order will not ship until verification is complete.
If we cannot verify the order, you do not respond within 48 hours, or you refuse to complete the requested verification, we may cancel the order. Our standard cancellation fee may apply to the amount refunded when allowed by law.
We may also request verification for orders below $1,000 when an order is flagged for possible fraud or we have another reasonable concern about the transaction.
SHIPPING RATES
Shipping costs are calculated at checkout based on your order, delivery address, and available shipping services.
For U.S. orders, available shipping options may include services from USPS, UPS, and FedEx.
The shipping options and prices shown at checkout may vary based on your location, package size, package weight, and carrier availability.
Quie Collectibles does not currently offer automatic free shipping based on order value. Free or discounted shipping may occasionally be offered through promotions or discount codes.
ADDING ITEMS TO AN EXISTING ORDER
If your order has not shipped and you would like to purchase additional items, contact mario@quiecollectibles.com as soon as possible.
When possible, we may allow additional items to ship with your existing order. We may send you a separate invoice or checkout link for the additional items.
Additional items are not reserved until payment has been completed.
Combining shipments is not guaranteed. Your original order may already be packed or too far along in the shipping process to make changes.
Adding products may also change the size, weight, or shipping cost of your package. If additional shipping charges are required, you will be responsible for paying them before the order ships.
If we are able to ship the orders together and the final shipping cost is lower than the amount originally paid, any shipping refund or adjustment will be determined by Quie Collectibles based on the actual circumstances of the shipment.
DELIVERY TIMES
Delivery dates shown at checkout are estimates provided by the shipping carrier and are not guaranteed by Quie Collectibles.
Weather, carrier delays, holidays, customs, and other events outside of our control may affect delivery times.
Once your order ships, please use the tracking information provided with your order for the latest delivery updates.
SHIPPING ADDRESSES
Please check your shipping address carefully before placing your order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice a mistake after placing your order, email mario@quiecollectibles.com as soon as possible and include your order number.
We will try to update the address if the order has not entered the shipping process, but we cannot guarantee that an address can be changed after an order is placed.
For your security, we may ask you to confirm information before making certain changes to an order.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned to Quie Collectibles because of an incorrect or incomplete address, refused delivery, or another delivery issue caused by information provided with the order, please contact us to discuss the available options.
Additional shipping charges may be required to send the package again.
Any refund offered for a returned or undeliverable package may exclude shipping costs and other costs that cannot be recovered by Quie Collectibles, unless otherwise required by law.
LOST PACKAGES
If your tracking information shows no movement for an extended period or you believe your package has been lost, contact mario@quiecollectibles.com with your order number.
We will review the shipment and, when appropriate, work with the shipping carrier to investigate the package.
Please note that a carrier investigation may need to be completed before we can determine the available resolution.
DAMAGED PACKAGES
If your order arrives damaged, contact mario@quiecollectibles.com as soon as possible.
Please keep:
- The item
- The product packaging
- The shipping box or mailer
- All packing materials
We may ask you to provide photos of the damaged item, packaging, shipping container, and shipping label so that we can review the issue and, when needed, file a claim with the carrier.
Please do not throw away the packaging until the issue has been resolved.
INTERNATIONAL SHIPPING
Quie Collectibles ships to select countries and regions outside of the United States.
Available international destinations and shipping services will be shown at checkout.
International shipping is provided through Shopify Managed Markets and its supported shipping partners. Available carriers, services, and delivery times may vary by destination.
DUTIES, TAXES, AND CUSTOMS
International orders may be subject to import taxes, duties, customs requirements, or other fees based on the destination country.
When applicable, duties and import taxes may be calculated and collected during checkout through Shopify Managed Markets.
Customers are responsible for providing any information required for customs clearance.
Customs processing may cause delivery delays that are outside of Quie Collectibles' control.
INTERNATIONAL RETURNS AND DELIVERY ISSUES
International orders may have additional rules based on the laws of the destination country or region.
Please see our Return & Refund Policy for information about returns, cancellations, refunds, and problems with an order.
Nothing in this Shipping Policy is intended to limit any rights a customer may have under applicable law.
CHARGEBACKS AND PAYMENT DISPUTES
A chargeback happens when a customer asks their bank or payment provider to reverse a payment instead of resolving the issue directly with the seller.
Chargebacks can result in payment reversals, fees, and additional costs for a small business.
If there is a problem with your order, please contact mario@quiecollectibles.com first. We want the opportunity to review the problem and help find a solution.
If a chargeback or payment dispute is opened, we may place any unshipped orders connected to the customer on hold or cancel them while the dispute is reviewed.
Customers who submit fraudulent, abusive, or intentionally false chargebacks may be refused future purchases from Quie Collectibles and may have existing unshipped orders canceled.
If an order is canceled because of an improper payment dispute, any cancellation fee allowed under our policies and applicable law may apply.
CONTACT US
For questions about shipping or an existing order, contact:
Quie Collectibles LLC
mario@quiecollectibles.com
Please include your order number when contacting us about an existing order.